FAQs

1. On the tile, what is the height of the actual number?

Yes. The actual numbers on the house number tiles are four inches in height. The height of the numbers on the custom house signs vary according to the sign but are at least 3 inches in height.

2. Will the house number tiles last in various weather conditions?

Yes, according to the engineering firm results where samples of the house numbers were subjected to 50 cycles of freezing and thawing. They passed the ASTM:67 Freeze-Thaw standards for brick and structural clay "with flying colors".

3. When will I receive my order?

We custom make each order. Your tiles will be ready to ship to you 2 - 3 weeks after our receipt of your payment and order. The handmade process is beautiful but it is not a quick process. We believe when you receive your tiles you will agree it was worth the wait.

4. Will each house number look the same?

Slight variations in color and size distinguish our handmade tiles from those that are mass-produced. You can expect beauty, authenticity and artistry in every tile you order.

5. What about Installation (horizontal or vertical)?

If ordered with mounting holes, each house number or letter tile has a mounting hole at the top and at bottom of the tile. Brass screws are included with your purchase. Tiles are easy to install.

The house numbers, letters and signs may also be ordered without mounting holes for installation with adhesive or mortar. Consult your local hardware store or local contractor for recommendations of an adhesive appropriate to your climate and type of surface.

Tiles with mounting holes can be displayed on our Lawn Stakes or Cedar Wood Frames.

6. Do you ship internationally?

Yes, we ship internationally by international post. We love that our house numbers have found homes all around the world.

7. Do you have a printed catalog?

No, we do not have a printed catalog. We use this website for house numbers to show all our styles and color options. We always keep this website for house numbers and custom signs up to date.

8. What about refunds, ordering security and other ordering concerns?

If for any reason you are not satisfied with your order, return your order to us within 30 days for a full refund or replacement. Our website is secure and we never share your information.

9. May I order by phone?

Yes, we are happy to take your order over the phone. Give us a call

612-824-6216. Or, send us an email with the best time and number to reach you and we will call you to take your order.

10. What if I have other questions?

For heavens sakes, call us 612-824-6216 or send us an email and we will be happy to answer any and all of your questions. We love talking with our customers.